Customer Administrator Topics

ACH / Wire / Check Payment instructions

Please follow the following steps when paying via Wire, ACH or Check. 1. Print or downloa...

How do I assign or distribute on the Xvoucher platform?

Within the Xvoucher platform assigning vouchers to your candidates is simple! Please note...

How do I know which service tier I am subscribed to?

By default, most customers are set to the Basic (free) Tier. To find out which tier you a...

Xvoucher Service Tiers - What to Expect in October 2024

We are transitioning to a subscription service model to be able to enhance our platform, ...

How do I upgrade, downgrade, or cancel my subscription?

Got a question about upgrading or downgrading? We’ve got you covered! Here’s everything y...

Pricing and Billing for Subscriptions

Got a question about pricing or billing for your subscription? We’ve got you covered! Her...

How do I Create an Admin Account for the Xvoucher Marketplace?

This article is to help you create a business Xvoucher account on the Xvoucher Marketplac...

How can I Create A Quote?

Through the Xvoucher platform, you will be able to create a quote for your finance depart...

How can I get an Invoice?

First, create your quote/order: Go to Purchase > Certification Products in the menu. Cho...

How do I add an Xvoucher Wallet to my account?

With Xvoucher Wallet you can submit one PO to your finance department to cover months of ...

How to toggle between my Xvoucher account types?

As an Xvoucher user, you may have access to more than one account role or type. You may h...

How do I resend a voucher email to my candidates?

If your end-user has checked their spam folder and still isn't able to find their voucher...

How does the Branch functionality work?

Create a multi-level administrator structure to enable complex distribution and branch-le...

Can I manage my vouchers outside of the Xvoucher platform?

Yes, you can manage vouchers from a spreadsheet.  If you are unable to enter candidate in...

What is the Promotion tool?

The Xvoucher Promotions tool allows Customers to create a page where candidates can reque...

Can I get a report of Candidate Exam Results?

Xvoucher does not receive Exam Results from the testing provider. Customer Administrators...

How do I find expiration dates for my all my vouchers?

A Customer administrator can view voucher expiration dates in two reports. Inventory De...

Reporting: What does the Voucher Usage Report show?

Account administrators can track candidate's progress of assigned vouchers. Go to Track >...

Reporting: What does the Xvoucher Inventory Report Show?

Customer administrators can view details for unassigned and assigned Xvoucher Numbers.  C...